Digital Insurance
InsureThink Insurers using AI for underwriting will increase broker loyalty
Where does the broker experience actually break down? MGT co-founder and co-CEO Michael Topol says it's not the front door. In his latest InsureThink column for Digital Insurance, Michael argues the industry has misdiagnosed the problem. Faster submissions and slicker quoting tools don't fix anything if brokers still have to fight through seven to ten disconnected systems for underwriting, billing, claims, and reporting. His take: the real bottleneck is the data-gathering underwriters do before they can even make a decision, and that's exactly where AI can help.
